Yes.

Fashion Real Doll operates with secure payment systems and strict data protection standards. As an EU-based company, we comply with European consumer protection requirements and applicable international regulations.

Eligible products benefit from statutory consumer protections in accordance with applicable law, subject to the conditions and exclusions outlined in our policy pages.

All orders are processed with a high level of discretion and accuracy.

Yes.

For clients who prefer a more considered selection process, guidance can be provided on model comparison, proportions, materials, and practical handling differences.

This is especially useful when choosing between multiple body types, deciding between ready-to-ship and made-to-order options, or understanding which configuration is most suitable for your expectations.

Choosing the right model depends on a combination of aesthetic preference and practical considerations.

Many clients begin with body type, height, facial style, and overall proportions. Material also plays an important role: silicone is generally chosen for its refined surface feel and realism, while weight, handling, and storage may influence which model is most suitable for everyday use.

It is also worth considering how easily the doll can be moved, positioned, cleaned, and stored. Lighter models may be easier to handle, while fuller or larger models may offer a different visual and tactile presence.

The right choice is usually the one that feels balanced both visually and practically.

Available payment methods are displayed securely at checkout.

All transactions are processed through secure systems designed to protect customer data and payment information.

If different payment options are available for your region, these will appear during checkout automatically.

Yes, in most cases, but only before the order has been processed for shipment or production.

For ready-to-ship items, orders are often prepared quickly. If the order has not yet been dispatched, the shipping address can usually be updated.

For made-to-order or customised products, the shipping address can be adjusted during the early stages of processing, before logistics arrangements are finalised.

Once an order has been shipped, changes are no longer possible. In such cases, delivery is handled by the carrier, and redirection options (if available) depend on the courier and destination country.

To avoid delays or delivery issues, it is important to ensure that all shipping details are correct at the time of purchase.

This depends on the type of item ordered and the stage of production.

For made-to-order dolls and customised products, production begins specifically for your order. Once production has started, cancellation is no longer possible.

Where cancellation is permitted before production begins, the request must be made within the applicable timeframe. Depending on the processing stage, a cancellation fee may apply and the remaining balance is refunded accordingly.

For non-customised items and smaller products, processing may begin very quickly, which can limit the possibility of cancellation once the order has been confirmed.

Full details and exclusions are set out in our shipping policy and refund pages

Once your order has been successfully placed, a confirmation email is sent automatically to the email address provided at checkout.

This email includes your order reference, a summary of the items purchased, and the billing and shipping details.

If payment has been completed and the confirmation email has been received, your order is confirmed and processing will begin accordingly.

In some cases, confirmation emails may appear in spam or filtered folders depending on your email provider. If no confirmation is received after a short time, it is recommended to check these folders.

This depends on the destination country and the shipping method selected.

For European Union customers choosing eligible express delivery solutions, Fashion Real Doll acts as the importer of record. In these cases:

• import VAT is handled in advance
• customs duties are handled in advance
• customs procedures are handled in advance
• no additional import charges are due upon delivery

This provides the most seamless delivery experience for EU customers.

For customers in the United States and other international destinations, we offer DDP shipping solution, designed to simplify the import process.

Under DDP shipping, the seller assumes responsibility for import duties, taxes, and customs clearance until the order is delivered.

Where available, Delivered Duty Paid (DDP) shipping allows import duties, taxes, and customs clearance to be arranged in advance, so that the order is delivered without unexpected charges.

This can be particularly useful for customers in the United States and other non-EU destinations who prefer an all-inclusive import solution.

Where DDP is not used, local duties, taxes, or import charges may apply depending on the laws of the destination country.

Delivery times depend on the product type and the shipping method selected.

Custom-made dolls require a production time of approximately 2 to 3 weeks, followed by shipping:

• Air Freight Express (EU): 8–12 business days
• Air Freight Standard: 15–18 business days
• Train shipping: 35–45 business days
• Sea shipping: up to 60 business days

For European Union customers, all customs clearance procedures and applicable taxes are fully handled by us.

There are no additional fees upon delivery.

Ready-to-ship dolls stored in EU or US warehouses are typically delivered within 2–7 business days, depending on destination.

Smaller items and accessories are usually delivered within:

• USA & Canada: 2–3 business days
• EU: 3–5 business days
• Rest of the world: 5–14 business days

Tracking details are provided once the order has been dispatched.

This can occur with certain shipping routes, especially for DDP shipments or multi-stage international logistics.

In some cases, tracking becomes visible only after the shipment reaches the destination country or clears customs. It is therefore normal for updates to appear later than with standard express courier services.

This does not usually indicate a problem with the order.

If your order arrives with visible damage or signs of impact on the outer packaging, it is important to document the condition immediately.

We strongly recommend:

• 
  Recording a video at the time of delivery, especially if the package shows visible damage
  
• 
  Taking clear photographs of both the packaging and the item
  
• 
  Accepting the delivery with reservation, noting the damage with the courier
  
• 
  Or, where the damage appears significant, refusing the delivery entirely
  

This documentation is essential to allow a proper assessment and to support any claim with the carrier.

Each case is reviewed individually so that an appropriate solution can be arranged based on the nature of the issue.

We ship throughout the European Union, the United States, Canada, and the United Kingdom. We also deliver to selected destinations including Norway, Switzerland, Australia, Iceland, New Zealand, Monaco, South Africa, and Turkey.

Due to local regulations, certain countries may have restrictions on the import of adult products. Availability and shipping options may therefore vary depending on destination.

For specific destinations or confirmation before placing an order, private assistance is available upon request.

Yes.

The dolls are designed to be suitable for gentle washing, and all models include an internal skeleton that allows a wide range of natural positioning.

Limbs and body parts can be adjusted independently for comfort, realism, and display. For material care, water-based lubricants are recommended in order to preserve long-term integrity.

Certain models may also include advanced skeletal systems, such as the EVO Skeleton, which offer smoother articulation, improved balance, and enhanced durability.

Yes.

We place strong emphasis on material quality, manufacturing consistency, and controlled production standards.

Where applicable, products and components are manufactured in accordance with recognised standards such as CE compliance (for relevant electronic elements), RoHS, and REACH, which regulate safety, restricted substances, and material composition within the European market.

Silicone and TPE materials are selected for their suitability for skin contact and overall durability, in line with current industry practices.

Certification and compliance details may vary depending on the manufacturer and model. Dedicated documentation is available on our certification page for clients who wish to review specific standards in more detail.

Yes.

All orders are shipped in plain, unbranded packaging. No logos, product descriptions, or identifying details appear on the outside of the parcel.

Discretion is treated as a core part of the customer experience, from order processing through to final delivery.

Personal information is handled with confidentiality and care throughout the process.

As an EU-based company, eligible products benefit from the two-year legal guarantee in accordance with European consumer protection law.

For customers in the United States and other international destinations, warranty coverage is provided in accordance with applicable consumer protection laws and the terms defined at the time of purchase.

Certain customised, intimate, or made-to-order items may be excluded from return eligibility or may be subject to specific conditions depending on their nature.

Full details of coverage

Selected models may include warming features designed to enhance comfort and realism.

A vaginal heating rod is included where applicable, and a full-body internal warming system may be available as an optional upgrade on compatible models.

Because silicone naturally retains heat, full-body warmth develops gradually rather than instantly. Initial warmth may become noticeable after roughly 30 to 60 minutes, with fuller warmth typically developing over a longer period.

Feature availability depends on the model selected.

Included accessories may vary depending on the product and manufacturer, but most orders typically include:

• a care or instruction manual
• a wig (where applicable)
• basic clothing or outfit
• a cleaning device (internal cleaning tool)
• a heating rod, where applicable
• a comb or wig brush
• a lubricant sample
• disposable gloves
• a drying stick or internal drying tool

All products are securely packaged with protective materials and shipped in neutral, unbranded outer packaging.

While configurations may vary depending on the manufacturer and model, these items reflect the standard accessories generally included with most orders.

Certain items may be shipped separately due to transport regulations or logistics requirements.

Ready-to-ship products are dispatched as shown, while customised orders may vary according to the selected configuration.