Conditions d’utilisation
Overview
This website is operated by Poli Digital UG (haftungsbeschränkt). Throughout the site, the terms “we”, “us”, and “our” refer to Poli Digital UG (haftungsbeschränkt).
Poli Digital UG (haftungsbeschränkt) offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including all additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or the legal age of majority in your country, state, or jurisdiction, whichever is higher.
Products available through this website are intended solely for lawful adult personal use.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations in your jurisdiction.
You must not transmit any malware, viruses, or destructive code.
A breach or violation of any Terms may result in immediate termination of access to our services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable consumer protection laws.
You understand that your content, excluding payment information, may be transferred unencrypted over various networks and adapted to technical requirements of connecting systems or devices.
Payment information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.
The headings used in this agreement are included for convenience only and do not limit these Terms.
Section 3 - Accuracy, Completeness and Timeliness of Information
Information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for making decisions.
We are not responsible if information available on the website is inaccurate, incomplete, or outdated, except where liability cannot be excluded under applicable law.
We reserve the right to modify website content at any time without obligation to update information.
Section 4 - Modifications to Services and Prices
Prices for products may change without notice.
We reserve the right to modify, suspend, or discontinue any product, service, or part of the website without notice at any time.
We are not liable for any modification, suspension, discontinuance, or price change, except where required by applicable law.
Section 5 - Products or Services
Certain products or services may be available exclusively online through the website.
Products may have limited quantities and are subject to return or exchange only according to our Refund Policy and applicable consumer protection laws.
We have made every effort to display product images, colors, materials, and details as accurately as possible.
However, actual product appearance may vary slightly due to monitor settings, lighting conditions, material characteristics, manufacturing variations, handcrafted production, manufacturer updates, or selected customization options.
Due to the handcrafted, customizable, and material-specific nature of many products, slight variations in appearance, coloration, texture, makeup, measurements, or aesthetic details may occur.
Such minor variations do not constitute defects, inaccuracies, or grounds for cancellation, return, or refund.
We reserve the right to limit product sales by person, geographic region, or jurisdiction on a case-by-case basis.
We reserve the right to discontinue any product at any time.
We do not warrant that products, services, or information obtained through the Service will meet every expectation or that all errors will be corrected.
Section 6 - Product Images and Visual Representation
Product photographs, promotional images, rendered images, videos, and other visual materials are provided for illustrative purposes only.
Actual products may differ slightly due to manufacturing processes, material properties, lighting conditions, monitor settings, customization choices, manufacturer updates, or natural variations in handcrafted production.
These differences shall not constitute defects, misrepresentation, or grounds for cancellation, return, or refund, except where required by applicable law.
Section 7 - Made-to-Order and Customized Products
Many products sold through this website are manufactured specifically upon customer order and may be customized according to the customer’s selected options.
Customization may include, without limitation, body type, head, skin tone, makeup, hair, eye color, breast options, skeleton options, material, texture, or other product-specific selections.
In accordance with Article 16(c) of Directive 2011/83/EU and equivalent consumer protection laws where applicable, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized, except where otherwise required by applicable law.
Once production has commenced, customized, personalized, or made-to-order products cannot generally be cancelled, modified, returned, or refunded except in cases of manufacturing defects, shipping damage, or where otherwise required by applicable law.
Customers are responsible for carefully reviewing all selected options before placing an order.
Section 8 - Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order, subject to applicable consumer protection laws.
We may limit or cancel quantities purchased per customer, household, payment method, or shipping address.
If an order is modified or cancelled, we may attempt to notify you using the contact information provided during checkout.
You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases made through the website.
You agree to promptly update your account and other information so that we can complete transactions and contact you when necessary.
Section 9 - Customer Accounts
Users may create customer accounts on the website.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate accounts where we reasonably suspect misuse, fraud, unauthorized access, or violation of these Terms.
Section 10 - Optional Tools
We may provide access to third-party tools over which we have no control.
Such tools are provided “as is” and “as available” without warranties or guarantees of any kind.
Your use of optional third-party tools is entirely at your own risk and discretion.
Section 11 - Third-Party Links
Certain content, products, or services available through our website may include materials or links from third parties.
We are not responsible for examining or evaluating third-party content or websites and assume no liability for third-party products, services, or transactions.
Please review third-party policies carefully before engaging in any transaction.
Section 12 - User Comments, Reviews and Submissions
If you submit comments, reviews, suggestions, ideas, photographs, or other materials, you agree that we may use, edit, publish, distribute, and reproduce them, subject to applicable law.
You agree that your submissions will not violate any rights of third parties or contain unlawful, abusive, defamatory, offensive, misleading, or malicious content.
You should not submit sensitive personal information or private information in publicly visible reviews or comments.
We assume no responsibility for user-submitted content and reserve the right to remove content that violates these Terms, applicable laws, or our website policies.
Section 13 - Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
Our use of cookies and similar technologies is governed by our Cookie Policy.
Section 14 - Errors, Inaccuracies and Omissions
Occasionally there may be information on the website containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, shipping times, availability, or promotions.
We reserve the right to correct errors, inaccuracies, or omissions and to update or change information without prior notice, including after an order has been submitted.
Where required by applicable law, your statutory consumer rights remain unaffected.
Section 15 - Prohibited Uses
You are prohibited from using the website or its content:
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For unlawful purposes;
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To violate laws or regulations;
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To infringe intellectual property rights;
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To harass, abuse, threaten, or discriminate;
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To submit false or misleading information;
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To upload malicious code or malware;
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To collect personal information of others;
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To spam, scrape, crawl, or interfere with website security;
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For fraudulent or abusive activities;
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To attempt unauthorized access to accounts, systems, or networks;
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To misuse payment systems or initiate abusive chargebacks.
We reserve the right to terminate access for violations of these Terms.
Section 16 - Shipping and Delivery
Delivery timelines displayed on the website are estimates only and are not guaranteed.
Delays may occur due to production schedules, logistics operations, customs procedures, transportation disruptions, weather conditions, inspections, force majeure events, or circumstances beyond our reasonable control.
We are not responsible for delays caused by customs authorities, transportation providers, incorrect customer information, failed delivery attempts, or external events outside our direct control.
Customers must provide accurate and complete shipping information.
Additional costs caused by incorrect or incomplete shipping information may be charged to the customer where permitted by law.
Risk of loss transfers to the customer upon physical delivery of the products to the customer or to a person designated by the customer, except where otherwise required by applicable consumer protection laws.
Section 17 - Import Duties, Taxes and Customs
For international orders, customers may be responsible for import duties, taxes, customs fees, brokerage charges, handling fees, or similar governmental charges applicable in the destination country, unless expressly stated otherwise on the website or at checkout.
Customs policies vary by country.
Customers are responsible for ensuring that purchased products may be lawfully imported into their country, state, or jurisdiction.
We are not responsible for delays, seizures, inspections, additional fees, or delivery issues caused by customs authorities or import restrictions, except where liability cannot be excluded under applicable law.
Section 18 - Discreet Packaging
We understand the importance of privacy and discretion.
Where available, orders are shipped using discreet packaging designed to avoid unnecessary disclosure of the nature of the products.
However, customs documents, shipping labels, carrier requirements, or legal obligations may require certain information to be included on external or accompanying documentation.
We are not responsible for disclosures required by customs authorities, shipping carriers, payment providers, or applicable law.
Section 19 - Intended Use
Products sold on this website are intended solely for lawful adult personal use.
We do not make any medical, therapeutic, psychological, or healthcare claims regarding any product sold through this website.
Users are solely responsible for ensuring products are used safely, lawfully, and in accordance with local laws and regulations.
Section 20 - Payment Security and Fraud Prevention
We reserve the right to refuse, cancel, or investigate any order suspected of fraud, unauthorized activity, payment abuse, chargeback abuse, or violations of these Terms.
Relevant order information, including billing information, delivery confirmation, tracking information, customization details, and communications, may be provided to payment processors, financial institutions, fraud prevention providers, or authorities where necessary to investigate disputes or fraudulent activity.
Payment providers such as Shopify Payments, Stripe, PayPal, Klarna, and Shop Pay may apply their own terms, conditions, privacy policies, fraud checks, and payment eligibility requirements.
We are not responsible for decisions made by third-party payment providers, including payment refusal, financing refusal, account restrictions, or payment verification requirements.
Section 21 - Refunds, Returns and Cancellations
Returns, refunds, exchanges, cancellations, and withdrawal rights are governed by our Refund Policy and applicable consumer protection laws.
Because many products are customized, personalized, intimate, hygienic, or made to order, certain products may be excluded from return, cancellation, or withdrawal rights where permitted by law.
Nothing in these Terms limits statutory rights that cannot be excluded under applicable law.
Section 22 - EU Consumer Warranty
For consumers residing in the European Union, statutory legal conformity rights remain applicable in accordance with the consumer protection laws of the consumer's country of residence.
Nothing in these Terms excludes, limits, or replaces mandatory warranty rights granted under applicable consumer protection legislation.
Where required by law, consumers may be entitled to remedies including repair, replacement, price reduction, or refund for products that fail to conform with the applicable legal requirements.
Section 23 - Force Majeure
We shall not be liable for delays or failures in performance resulting from events beyond our reasonable control.
Such events may include, without limitation:
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Natural disasters;
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Pandemics or public health emergencies;
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Governmental actions;
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Customs delays or inspections;
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Transportation disruptions;
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Labor disputes;
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Supply chain interruptions;
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Factory delays;
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Material shortages;
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Internet or telecommunications outages;
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War, civil unrest, or political instability;
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Other force majeure events.
Where such events occur, performance obligations may be suspended for the duration of the event and for a reasonable recovery period thereafter.
Section 24 - Disclaimer of Warranties; Limitation of Liability
The Service and all products delivered through the Service are provided “as is” and “as available” unless otherwise expressly stated.
We do not guarantee uninterrupted, secure, or error-free service.
To the fullest extent permitted by applicable law, Poli Digital UG (haftungsbeschränkt), its directors, employees, affiliates, contractors, suppliers, service providers, or licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from the use of the website, products, or services.
Nothing in these Terms excludes or limits liability where such limitation is not permitted under applicable law, including liability for intentional misconduct, gross negligence, injury to life, body, or health, or mandatory statutory consumer rights.
Section 25 - Indemnification
You agree to indemnify and hold harmless Poli Digital UG (haftungsbeschränkt) and its affiliates, partners, employees, contractors, suppliers, and service providers from any claim or demand arising from your breach of these Terms or violation of applicable laws or third-party rights.
This clause applies only to the extent permitted by applicable law.
Section 26 - Intellectual Property
All content on the website, including text, images, graphics, logos, product descriptions, videos, designs, layout, and other materials, is owned by or licensed to Poli Digital UG (haftungsbeschränkt) or its respective licensors.
You may not copy, reproduce, distribute, modify, publish, display, or exploit any website content without prior written permission, except where permitted by applicable law.
Section 27 - Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.
The unenforceable provision shall be replaced, to the extent permitted by law, by a valid provision that most closely reflects the original intent.
Section 28 - Termination
These Terms remain effective unless terminated by either party.
We may terminate or suspend access to our services without notice if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused the website or services.
Obligations and liabilities incurred prior to termination shall survive termination where applicable.
Section 29 - Entire Agreement
These Terms, together with all policies posted on this website or referenced herein, constitute the entire agreement between you and us regarding the use of the website and services.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Section 30 - Consumer Dispute Resolution
Customers are encouraged to contact Fashion Real Doll first in order to seek an amicable resolution of any dispute.
The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228.
Poli Digital UG (haftungsbeschränkt) does not participate in consumer arbitration proceedings under the German Verbraucherstreitbeilegungsgesetz unless required by applicable law.
Section 31 - Governing Law
These Terms of Service and any agreements whereby we provide services shall be governed by and construed in accordance with the laws of Germany.
Mandatory consumer protection rights available under the laws of the customer’s country of residence shall remain unaffected where applicable.
Section 32 - Changes to Terms of Service
We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes on this page.
Your continued use of the website following any changes constitutes acceptance of those changes.
Users are encouraged to review these Terms periodically.
Section 33 - Contact Information
Questions regarding these Terms of Service should be sent to:
Poli Digital UG (haftungsbeschränkt)
Max-Beer Strasse 21
10119 Berlin
Germany
Phone: +49 152 52199665
Commercial Register: HRB 227308
Register Court: Amtsgericht Charlottenburg
VAT ID: DE343779402
Managing Director: Danilo Polidori
